Permits Specialist (Permit Technician)

  • Full Time
  • Boulder, CO
  • Mar 24, 2023

Website City of Boulder

Service excellence for an inspired future.

Under general direction this position supports the goals and objectives of the Planning and Development Services department by reviewing and communicating code requirements and departmental systems or processes related to building permits, implementing documented business processes, and ensuring service delivery timeframes are met or exceeded. This position coordinates and performs a variety of administrative and review functions, provides direct customer service support, and performs related duties as assigned.


  • Bachelor’s degree in Public Administration, Business Administration or related field or any equivalent combination of education/administrative experience.
  • A minimum of three years of progressively responsible administrative, permitting, project management or related experience.
  • Excellent writing and editing skills.
  • Interest, desire, and ability to communicate courteously and effectively with the public and city staff and to provide excellent customer service both in person and over email and phone; must be courteous, patient and personable when working with the public.
  • Ability to work with confidential information.
  • Demonstrated organizational and time and task management skills.
  • Proficient in Microsoft Word.
  • Experience with database and spreadsheet software.
  • Ability to develop and maintain accurate filing systems.
  • Demonstrated ability to work independently with minimal supervision; to prioritize and resolve problems; and to complete tasks while working under pressure in a fast-paced environment.
  • Experience in providing leadership and building consensus with groups of citizens or employees.
  • Excellent interpersonal and verbal communication skills, including the ability to interact effectively with a wide variety of people.
  • Have and maintain acceptable background information, including criminal conviction history and motor vehicle record.

DESIRED QUALIFICATIONS – In addition to the required minimum qualifications

  • ICC Permit Technician training or certification.
  • Previous formal or informal supervisory experience.
  • EnerGov land management and permitting software experience.
  • Knowledge of and experience with municipal government functions, codes and processes.
  • Experience using Microsoft Office Products including, Word, Excel, Outlook, Teams, and Bookings.

Work Environment:  Primarily works in a clean, comfortable office environment. This position is eligible for Hybrid Work with a current minimum of 2 days in the office per week.  All City of Boulder Employees are required to reside within the State of Colorado during their employment.

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